Support

Help for Practical Legal English and our other Legal English apps. The answers below cover the most common questions — if yours isn't among them, we're happy to help by email.

Frequently asked questions

Why are some exercises locked?

Every app is free to download, and selected exercises in every unit are always free — so you can try the content before you buy. A one-time in-app purchase unlocks a single unit or the whole app. There is no subscription.

I've already paid — why is the content locked on my new device?

Purchases are linked to the store account you bought with — your Apple Account on iPhone and iPad, or your Google Account on Android. Make sure the new device is signed in with that same account, and the app will unlock automatically the next time you open it. If it doesn't, open any locked exercise and tap Restore Purchases. Note that a purchase made on one platform cannot be transferred to the other.

The audio for a listening exercise won't load.

To keep the app small, audio recordings are downloaded the first time you play them, so an internet connection is needed then. If a recording won't load, check your connection and try again. Once downloaded, recordings normally play offline; if your device frees up storage, they are simply downloaded again the next time you need them.

Can I read along while listening?

Yes — listening exercises include closed captions. Tap the CC button in the audio player to turn them on or off.

How do I request a refund?

Purchases are billed by the app store, so refunds are handled there directly. On iPhone and iPad request one at reportaproblem.apple.com; on Android use your Google Play order history.

Contact us

Found a mistake, hit a problem, or have a suggestion? Email us at support@legalapps.me — please mention which app you're using, your device model and iOS or Android version, so we can help quickly.

You may also want to read our App Privacy Policy.